General terms and conditions of business
These General Terms and Conditions (GTC) apply to all legal relationships between apfelgrün zum Anziehen (hereinafter referred to as "apfelgrün") and the customer ("customer" or "orderer"), who is a consumer within the meaning of Section 13 of the German Civil Code ("consumer") or an entrepreneur within the meaning of Section 14 of the German Civil Code ("entrepreneur"). The customer accepts the validity of these GTC during the ordering process by clicking on the "I accept your General Terms and Conditions" box and submitting the completed order form ("Buy now"). Any terms and conditions of the customer are completely rejected.
2. CONCLUSION OF CONTRACT
Ordering goods by clicking the "Buy now" button constitutes a binding offer. apfelgrün initially only confirms receipt of the order. A purchase contract between the customer and apfelgrün is only concluded upon a written delivery confirmation or upon delivery of the ordered goods to the customer.
3. PRICES
The prices indicated on the website are in euros and include VAT, but not shipping costs.
4. PAYMENT
You can pay for your order at apfelgrün as follows: Credit card (Mastercard, Visa, American Express, Diners, JCB), Maestro, PayPal, Klarna Sofort, cash on delivery, advance payment, voucher.
5. CANCELLATION POLICY | RIGHT OF CANCELLATION
You have the right to withdraw from this contract within fourteen days without giving any reason. Personalized goods are excluded from this right of withdrawal.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
If you have ordered several goods as part of a single order and the goods are delivered by us separately, the cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.
To exercise your right of withdrawal, you must inform us, the
Apple green to wear | Sabine Schmitt | Burgholzer Str. 14 | D-60433 Frankfurt | +491727309853 | info@apfelgruen.eu
by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use our model withdrawal form for this purpose, but this is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
CONSEQUENCES OF REVOCATION
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
We will assume the cost and risk of returning the goods if you hand them over to the delivery address in Germany using the DHL courier service and use the DHL waybill enclosed with the delivery of the goods.
You must pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
End of the cancellation policy
6.1. apfelgrün will assume the costs and risk of returning the goods within Germany if you hand them over to the DHL courier service at the delivery location in Germany in a timely manner and use the DHL waybill enclosed with the delivery. apfelgrün will not assume the costs of return shipment if a courier service other than DHL is used.
6.2. You can also have DHL pick up your goods from your home. This service is subject to a fee. In this case, please contact the DHL courier service to arrange a pickup appointment using the following service numbers:
Germany: 01805-882663
(14 cents/min. from German landlines; mobile rates may vary)
Please note that DHL pickup is not available on Saturdays. Be sure to provide your exact pickup address to DHL. You have the option of coordinating a pickup date with DHL. apfelgrün assumes no responsibility for damage or lost packages if they were not shipped with DHL. If you have any questions about returning goods, please email info@nicoleapfelgrün.com.
Delivery will take place within one to four business days to the delivery address provided by the customer. apfelgrün does not deliver to PO box addresses or packing stations. If delivery to the customer is not possible, e.g., because the customer cannot be found at the specified delivery address, the customer must bear the costs for the unsuccessful delivery. Shipping is via DHL. The transport risk is borne by apfelgrün. apfelgrün reserves the right to make partial deliveries.
8. SHIPPING COSTS8.1. Free standard shipping within Germany for orders over €350.00. Shipping abroad is not eligible for discounts.
8.2. Shipping costs:
Germany: DHL 6.50 €, 2-3 working days
Germany Express: DHL 18.50 €, 1-2 working days
8.3. Shipping to other countries is possible; please contact us in advance at info@apfelgruen.eu or by phone at +491727309853.
The delivered goods remain the property of www.apfelgruen.eu until full payment has been made.
A contracting party is only entitled to a right of set-off if its counterclaims have been legally established or are undisputed or acknowledged in writing by the other contracting party. Furthermore, a contracting party is only entitled to exercise a right of retention to the extent that its counterclaim is based on the same contractual relationship.
If the purchased item is defective, the statutory provisions apply. If subsequent performance takes the form of a replacement delivery, the customer is obligated to return the initially delivered goods to apfelgrün immediately and at apfelgrün's expense before delivery of the replacement goods. The return of the defective goods must be carried out in accordance with the statutory provisions. Section 6 applies accordingly.
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
13.1. Representation
The goods offered at www.apfelgruen.eu are presented clearly and as realistically as possible on the website. However, www.apfelgruen.eu cannot guarantee complete conformity to reality with the images and colors the customer sees on their screen, also due to different screen, graphics, and/or printer settings.
13.2. Availability/Prices of Goods
We would like to point out that the products presented at www.apfelgruen.eu may no longer be available or available at the time the customer visits the website and that the corresponding prices may have changed.
13.3. Disposable label
All ordered items are equipped with a disposable label and are delivered with it. When trying on the ordered goods, please be careful not to remove or damage the disposable label. We expressly point out that we are not obligated to accept returns of goods with the disposable label removed or damaged.
13.4. Voucher duration
Vouchers are valid for 3 years from the date of purchase and are non-refundable.
RIGHT OF WITHDRAWAL for consumers (Consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity.)
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period shall be 14 days from the day
- on which you or a third party other than the carrier designated by you takes possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered as a single order;
- on which you or a third party other than the carrier designated by you took possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately;
-
on which you or a third party other than the carrier designated by you took possession of the last partial shipment or the last item, provided that you have ordered goods that are delivered in several partial shipments or items;
To exercise your right of withdrawal, you must inform us (apfelgrün zum Anziehen | Sabine Schmitt | Burgholzer Str. 14 | 60433 Frankfurt | +491727309853 | info@apfelgruen.eu) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of revocation
If you cancel this contract, we will reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this reimbursement.
We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us promptly and in any event no later than 14 days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the 14-day period.
You shall bear the direct costs of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
Grounds for exclusion or expiration
The right of withdrawal does not apply to contracts
- for the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the supply of goods which are liable to spoil quickly or whose expiry date would be quickly exceeded;
- for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence;
- for the delivery of newspapers, magazines or illustrated magazines with the exception of subscription contracts.
- The right of withdrawal expires prematurely for contracts
- for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery;
- for the supply of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
-
for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
Sample cancellation form
(If you wish to cancel the contract, please fill out this form and return it.)
Apple green to wear | Sabine Schmitt | Burgholzer Str. 14 | 60433 Frankfurt | +491727309853 | info@apfelgruen.eu
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if notification is on paper) - Date
(*) Delete as appropriate.
The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), available at https://ec.europa.eu/odr .