FAQs

CUSTOMER ACCOUNT

Forgot password

If you no longer know your password, you can simply reset it when you log in.

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How do I change my password, email, address or name?

Under "Personal Information" in your customer account, you can change your name, email address, password, or delivery and billing address.

How can I delete my customer account?

If you would like to delete your customer account, please submit your request below.

Please note that we can only delete your account if

  • all outstanding amounts have been paid
  • You have received all refunds due from us
  • there is no longer any credit from the redemption of a gift voucher in your customer account
  • none of your orders are in transit

If any of the above requirements are not met, we cannot delete your account immediately. In this case, we ask that you first resolve any outstanding issues, if possible. We ask for your patience with regard to pending refunds and orders in transit.

SHIPPING & PAYMENT

Standard shipping is free as long as you reach the minimum order value of €300. You can find our options at https://apfelgruen.eu/pages/versand-und-zahlung

RETURN & REFUND

You can find our options at: https://apfelgruen.eu/pages/ruckgaberecht

SIZE CHARTS for women, men and children

Find the perfect garment for you in every respect. The charts explain how to take your measurements. We're always here to help you choose the right fashion. Please let us know and contact us personally.

https://apfelgruen.eu/pages/grossentabelle

OUR COLLECTIONS

Do you offer plus sizes for women?

We generally offer our dresses up to size 44. We now have a few pieces that we even offer up to size 50.

Do you offer plus sizes for men?

Unfortunately, not yet, sorry. By the end of 2023, the casual shirts will even be available up to size XXXL.

And what about small sizes?

For women we often start with size 34 and for men with size S.

QUESTIONS ABOUT YOUR FIGURE

Whatever question you have about your figure or well-being, such as: What kind of clothes make you look slim? How should I dress for a special occasion? Which dress is best for curvy women?

Which dress can I wear to my 70th birthday? Do I have to wear tights with this dress? And much more. We'd be happy to meet with you offline or online. We'll take the time to listen, show you many outfits, and enjoy a cup of coffee. In short: We invite you to 'live apple-green fashion.' Contact us personally, so

Can't find your answer here? There are many ways to reach us. Call us at +491727309853, email info@apfelgruen.eu , or chat with us.